Chill Protection Plan — Terms & Conditions

Effective for Chill Protection Plans purchased on or after July 1, 2026. Please read these terms carefully and keep your order confirmation — it is your proof of coverage.

1. What the plan is

The Chill Protection Plan is an optional service contract offered and administered by Chill Mini Splits ("Chill", "we", "us"). It extends protection for the HVAC equipment listed on your order beyond the manufacturer's warranty. It is not an insurance policy and does not replace the manufacturer's warranty.

2. Coverage term

Your plan runs for the term you purchased (2 or 5 years) starting on the delivery date of the covered equipment. During any period in which the manufacturer's warranty applies to a failure, the manufacturer's warranty is used first; the plan covers eligible failures and costs the factory warranty does not, and continues after the factory coverage ends until your plan term expires.

3. What's covered

  • Mechanical and electrical breakdowns of the covered unit, including failures caused by power surges
  • Failures resulting from normal wear and tear that affect how the product functions
  • 100% of covered repair costs for the plan term — parts and labor
  • If we determine the unit cannot be repaired economically, we will replace it with a unit of comparable specifications or reimburse you up to the price you paid for the covered unit
  • $0 deductible on every claim

4. What's not covered

  • Damage from improper installation, misuse, neglect, unauthorized modification, or failure to perform the manufacturer's routine maintenance (e.g., cleaning filters and coils)
  • Cosmetic damage that does not affect function (dents, scratches, discoloration)
  • Consumables and accessories such as filters, batteries, line-set covers, and remotes lost or damaged after delivery
  • Freight or shipping damage (this is handled through the delivery claim noted on your delivery receipt)
  • Damage from fire, flood, freezing of unprotected equipment, acts of nature, pests, or corrosion from installation in corrosive environments
  • Refrigerant loss caused by field-installed connections that were not made per the installation manual
  • Costs of accessing equipment installed in a manner that prevents reasonable service access

5. How to file a claim

Call (888) 231-8920 or email support@chillminisplits.com with your order number and a description of the problem. Our US-based team will troubleshoot with you, and if the issue is covered we will arrange the repair, parts, or replacement. Do not incur repair costs before a claim is approved — unauthorized repairs are not reimbursable.

6. Cancellation and refunds

You may cancel at any time by contacting us. Cancel within 30 days of delivery with no claims paid for a full refund of the plan price. After 30 days, or if a claim has been paid, you will receive a pro-rata refund of the unused portion of the plan term. We may cancel the plan for fraud or material misrepresentation, with a pro-rata refund.

7. Limits and other terms

  • The total of all benefits paid under a plan will not exceed the purchase price you paid for the covered equipment
  • The plan covers the original purchaser at the original installation address; contact us to transfer it to a new owner of the equipment at the same address
  • These terms are governed by the laws of the State of Georgia

Questions? Call (888) 231-8920 — a real person will pick up.