Free 1-Year Warranty on MRCOOL — Offer Terms

Offer period: November 15, 2026 through December 31, 2026 (Central Time).

The offer

Every MRCOOL system and piece of MRCOOL equipment you order from Chill Mini Splits during the offer period comes with a free 1-year parts and labor warranty from Chill Mini Splits. There is nothing to add to your cart and nothing to register. Keep your order confirmation; it is your proof of coverage.

What you get

  • One year of coverage, starting on the delivery date of your equipment
  • Covered repairs paid in full, parts and labor, with a $0 deductible
  • Coverage for mechanical and electrical breakdowns, including failures caused by power surges and by normal wear and tear
  • If a covered unit can't be repaired economically, we replace it with a comparable unit or reimburse you up to the price you paid for it

Your MRCOOL factory warranty still applies and is used first. This warranty pays the eligible costs the factory warranty doesn't, such as labor.

What qualifies

  • New MRCOOL-brand systems and equipment (for example mini splits, multi-zone condensers and air handlers, central and packaged systems, and water heaters) ordered from Chill Mini Splits online, by phone, or from a quote during the offer period
  • Accessories, line sets, thermostats, and parts sold on their own are not included
  • Orders placed before or after the offer period are not included. If an order is cancelled or the equipment is returned, the coverage ends

Adding a longer plan

If you add a 2-year or 5-year Chill Protection Plan to the same equipment, that plan's full term applies from the delivery date in place of the free year, not in addition to it.

Coverage terms

This free warranty is one year of Chill Protection Plan coverage. What is covered, what is not covered, how to file a claim, and the coverage limits are the ones in the Chill Protection Plan Terms & Conditions, with a one-year term. The main points:

  • Not covered: damage from improper installation, misuse, neglect, or unauthorized modification; missed routine maintenance; cosmetic damage; shipping damage; fire, flood, and other acts of nature; and refrigerant loss from connections that were not made per the installation manual
  • Call or email us before any repair work is done. Repairs that we have not approved in advance are not reimbursable
  • Total benefits will not exceed the price you paid for the covered equipment
  • The free warranty has no cash value, and there is nothing to refund if you don't use it

How to file a claim

Call (888) 231-8920 or email support@chillminisplits.com with your order number and a description of the problem.

This is a limited warranty provided by Chill Mini Splits. It is not an insurance policy and does not replace the manufacturer's warranty. We may end the offer for new orders at any time; orders placed during the offer period keep their coverage.